FAQ
Everything you need to know
Digital downloads or premium printed posters, shipping, personalisation, gifting and returns. If your question is not here, we are just one message away.
Digital downloads
How do digital posters work?
Beautifully simple: you buy, you download, you print. After checkout you get an instant download, no waiting and no shipping, available anywhere in the world. Print it at home, at a local print shop or online, as many times as you like for your own family.
How fast do I get my download?
Instantly. Your files are ready the moment your payment goes through, and we email you a link too. It is the fastest way to get a gorgeous poster on the wall, ideal when the birthday is, ahem, tomorrow.
What exactly is in my download, and what sizes can I print?
You get high-resolution, print-ready files built to look crisp from small A4 sheets right up to large poster sizes, in the standard frame ratios most shops use. No special software needed: just open the file and print. The exact formats included are listed on each product page.
Can I print my digital poster more than once?
Yes. Your download is for personal family use, so print it as many times as you like, for the nursery, for grandma fridge, or as a last minute gift. We just ask that you do not resell or share the files.
Where can I get my file printed?
Anywhere you like: your home printer, a local print shop, a photo lab, or an online printing service. For the best result, ask for the size shown on the product page and a premium matte or satin paper.
Do you deliver digital posters worldwide?
There is nothing to ship. A download works everywhere on earth with an internet connection. From Marseille to Melbourne, if you can download a file, you can enjoy a Minot Club print.
Printed posters and shipping
Do you ship worldwide?
Yes. We ship our printed posters around the world: France, the wider EU, the UK, Switzerland, the US and far beyond. Available options appear automatically at checkout once you enter your address.
How long does delivery take?
Printed posters are made to order and then shipped. Delivery times depend on your country and are shown at checkout, and you will receive a tracking link by email the moment your order is on its way. In a real hurry? Grab the digital version and print tonight.
How much does shipping cost?
Shipping is calculated at checkout based on your country and chosen option. And here is the good bit: free shipping on orders over 65 euros. Digital downloads, naturally, ship for exactly zero.
Will there be customs or import fees?
Orders inside the EU never face customs fees. For a few destinations outside the EU, local import taxes may apply, and these are set by your country rather than by us. When in doubt, a digital download skips all of that entirely.
Can I ship to a pickup point or a different address?
Yes. Enter any delivery address at checkout, and where available you can choose home delivery or a pickup point. Sending it straight to a friend as a surprise? Go right ahead.
Will I be able to track my order?
Yes. Every printed order ships with tracking, and you will get an email with your tracking number the moment it leaves our little studio.
Products and personalisation
What kind of posters do you sell?
Minot Club specialises in posters and wall art for babies and kids: nursery prints, themed designs (dinosaurs, princesses, space, safari, vehicles and more) and calming Montessori-inspired art, available as digital downloads and premium printed posters. Browse by theme, age or colour to find the perfect match for your child room.
What paper and inks do you use?
Our printed posters use premium, fade-resistant paper and non-toxic, child-friendly inks, chosen so the colours stay vivid for years in a real, lived-in kids room. In short: made to be loved, not just looked at.
Do posters arrive framed?
Prints are sold unframed, which keeps shipping affordable and safe and lets you pick a frame that suits the room. Most designs are made for standard, easy to find frame sizes, so framing is a breeze.
Can I personalise a poster?
Yes. Many designs can be customised with your child name or birth details, on both digital and printed versions. Look for our Personalized collection to create a one-of-a-kind keepsake.
How do I choose the right size or colour?
Each product page lists the available sizes and colours. Not sure what fits? Our colour collections (beige, terracotta, blue, pink, black and white and more) make it easy to match your existing decor.
Gifting and offers
Can I send a poster as a gift?
Absolutely. Ship a printed poster straight to the lucky minot, or send a digital download for an instant, thoughtful gift, even if you remembered at the very last minute. We will not tell.
Do you offer bundles or discounts?
Yes. Buy 2 prints and get 10 percent off, and feel free to mix and match digital and printed as you like. Keep an eye on our Sale collection for more happy little prices.
Do you have a newsletter or first-order offer?
We do. Join the Minot Club and get 10 percent off your first poster, plus new prints and little stories from the South of France. No spam, just sunshine.
Orders, payment and returns
Is checkout secure?
Absolutely. Payments run through Shopify secure, encrypted checkout. We never see or store your card details.
What payment methods do you accept?
Major credit and debit cards plus popular digital wallets: Apple Pay, Google Pay, PayPal, Shop Pay and more. All available methods are shown at checkout.
Can I change or cancel my order?
For printed posters, contact us as soon as possible after ordering and we will do our best to update or cancel before it ships. Digital downloads are delivered instantly, so they cannot be cancelled once downloaded, but if anything is wrong, just tell us.
What is your returns policy?
For standard printed items you have 14 days from delivery to request a return, provided they are unused and in original condition. Personalised items and digital downloads (being instant and, well, infinite) cannot be returned, but if a file or print arrives faulty or damaged, we will make it right straight away.
My print arrived damaged, what do I do?
We are sorry. Email us within 48 hours of delivery with a photo and your order number, and we will arrange a replacement or refund right away.
Still have questions?
We are here to help, Monday to Friday, from our home in the South of France.

